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info@embosandscaravanhire.co.uk

Fairways 31, Grannie’s Heilan Hame Caravan Park, Embo, Sutherland

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Park Location

Caravan Location

EMBO WEATHER

Discover unparalleled tranquility at our caravan retreat. Unwind on the wraparound deck with sea views, surrounded by wildflowers, creating a haven for butterflies and birds. Immerse yourself in the melodic symphony of crashing waves and birdsong, all while enjoying nature’s serenity away from the nearby hustle and bustle

Parkdean Site Rules

Please ensure you read the following before booking. We will not be responsible for any refunds should your own behavior result in you being asked by Parkdean staff to leave the site.

Terms & Conditions

Contact Info

E-Mail: info@embosandscaravanhire.co.uk
Fairways 31: 07872 563 029
Grannie’s: 01862 810 383
Parkdean: 0344 335 2271

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Parkdean Guest Site Rules

Groups. As our parks are family holiday parks, we do not allow “party” groups including stag and hen parties. Family and friends who live at the same address or know each other or who travel together will be considered as making a group booking even if they have made separate bookings. Group bookings (whether made by 1 person or a number of people) for 3 or more accommodations (holiday homes, touring and camping and glamping pitches) or where there are over 16 people in the group must be made through our group specialist team. Contact details can be found on the ‘Contact Us’ section of our website. If this is not done we will cancel any bookings which are part of a group booking and the cancellation terms in clause 38 shall apply. We’ll only accept group bookings if you tell us about them and give us the names and addresses of everyone in your group before you book. The lead booker for a group is responsible for the conduct of the other members of the group and for ensuring they comply with these terms and conditions. We may require the lead booker to provide a deposit as security in the event of any damage by any member of the group. If your behaviour is disruptive to other guests or unacceptable, you will be asked to leave the park and in this event no refund will be given. You must bring ID with you as you may be asked for this on arrival or during your stay.

Business and other organisations. Businesses and other organisations who wish to make bookings must do so by calling us using the details found on the ‘Contact Us’ section of the website. If this is not done we will cancel any such bookings. We do not accept bookings where we consider that this could impact on the holiday experience of other park guests, and without limitation reserve the right to refuse and/or cancel bookings made by football, rugby or other sports teams (whether booked as a team, or by individuals, families or groups of friends in order to stay on park with other members of a team) and in this event no refund will be given.

Holiday use. As our parks are holiday parks we don’t accept bookings if you want to stay for work or use the park as a base to travel to work or for residential use. We do not accept bookings for holidays which last longer than 21 days, and we do not allow customers to book back-to-back holidays on the same park, or stay with friends, family or other individuals on holidays booked in their names, if that leads to a customer being on one of our parks for a period in excess of 21 consecutive days. Where we believe that this is the case, we may cancel such bookings. All adults booked must provide evidence of their address such as a utility bill if requested. You agree that if you fail to provide that evidence to us if requested before your holiday starts or immediately if your holiday has already started, we will cancel your booking.

Pets. A maximum of two dogs are permitted per booking. Some breeds of dog, including those listed in the Dangerous Dog Act are not allowed so check with us when you book. Please enquire before you book whether other pets are allowed. We accept genuine assistance dogs in all of our holiday homes and in all areas of our parks.

Numbers in your party. The total number in your party (including children and babies) must not exceed the maximum capacity of the holiday home advertised online.

Check-in times. Your accommodation will be available from 4pm on your arrival day. If your accommodation is not occupied by 10am on the day after your arrival day and you haven’t told us you will be arriving late, we will treat your booking as cancelled and may re-let the accommodation.

Children. All children must be supervised by parents or another responsible adult throughout the holiday. Where we have children’s clubs, special programmes of events and other facilities for children these are not childcare facilities and children remain the responsibility of their parents or guardians at all times, and must be supervised accordingly. Please make sure you always know where your children are.

No smoking. All our accommodation is non-smoking, and smoking and use of E-cigarettes are not permitted in any accommodation. If you do smoke in your accommodation you will be required to pay an additional fee of £80 for deep cleaning. It is against the law to smoke in buildings open to the public and we provide outdoor smoking areas. E-cigarettes are not permitted in our facilities, entertainment complex, bar or restaurants.

Pets. Dogs must be kept on a lead under the control of a responsible adult at all times and wear a collar with identity tag. You must clean up after your pet. Pets (other than genuine assistance dogs) are only allowed in pet friendly areas of the facilities. We do not allow pets in play areas other than our designated ‘Woof’ parks. Pets are not permitted on bedding or seating. If we think your pet is causing a nuisance or damage you will be required to remove it from the park. If you take a pet into a holiday home which is not booked as pet friendly you will be required to pay an additional fee of £80 per pet for the deep cleaning of the accommodation.

Your personal possessions. You are responsible for your personal possessions on park or in your holiday home and we aren’t responsible for any loss or damage to these. If you leave personal possessions behind at the end of your holiday we’ll try to return them but are not responsible for them.

Park facilities. For health and safety reasons some of our facilities and activities have age and/or height restrictions. Children under the age of 8 must be supervised by an adult in the swimming pool and one adult may not supervise more than two children under 8. At busy times access to facilities may be restricted and a booking system may operate. We may have to close facilities (e.g. for health and safety reasons, maintenance or reasons beyond our control) and we are not liable to compensate you if we do so. A Wi-Fi service may be made available for you to use at your chosen holiday park. If a Wi-Fi service is available, it is provided on an “as is” and “as available” basis and we make no warranties or representations whether express, statutory or implied in relation to such Wi-Fi service. We do not warrant or guarantee the availability of any Wi-Fi service or the performance of the internet or that the transmission of information over the internet will be secure or that the internet will be accessible at all times or at the speeds indicated by us. There may be a charge to use a Wi-Fi service. You will be required to agree to terms of use when registering to use a Wi-Fi service and must comply with those terms of use at all times.

Entertainment and facilities. You will need to purchase passes which you will need to show to access facilities and entertainment. Any day visitors you have will need to buy day passes to access facilities and entertainment. Entertainment and use of facilities is subject to availability and capacity, and from time to time we may have to withdraw or change entertainment or close facilities. We are not liable to you if we have to do so. You are not permitted to bring your own alcohol or other drinks into the entertainment complex, bar or restaurants. Lighting and flash photography may be used during some of our entertainment.

Gambling restrictions. If any member of your party has self-excluded themselves from any other gambling premises, they must highlight this to the park management on arrival. We cannot accept any liability for any losses incurred where a guest has not informed us of their self-exclusion.

The holiday park. Most of our parks are in rural locations so there may be areas of uneven ground, unmade paths and limited lighting. Please take special care to avoid accidents. Some parks may also have lakes, ponds, and rivers so please make sure you know about these features and supervise children appropriately.

Your car and other vehicles. You should comply with speed limits, parking and traffic regulations on park. We try to provide parking next to or near your holiday home but we can’t guarantee this, please ask at time of booking. Vehicles are brought into the holiday park at your risk and we are not responsible for loss or damage to these except where it is caused by our negligence or fault. Quad bikes, segways, hoverboards, electric scooters and similar, pickup and any commercial or working vehicles including large vans aren’t allowed on park. Commercial vehicles will be turned away from the park and in this event no refund will be given. Motorhomes are only permitted on designated touring pitches. Please note that we only have the facility to charge hybrid and/or electric cars (‘EVs’) at some of our holiday parks. It is not permitted to charge an EV using the holiday home electricity.

Behavior on park. Our parks are family holiday parks so please ensure your behaviour is not noisy, offensive or likely to cause any harm or upset to other guests, staff or property at the holiday park, and is not otherwise inappropriate. If we feel your behaviour is illegal, offensive, disruptive or inappropriate or is disturbing other guests we will ask you to leave the holiday park and no refund will be given.